FAQs

Frequently Asked Questions (FAQ)

1. Are all sales final?
Yes, all purchases are **non-returnable and non-exchangeable**. Buyers are encouraged to carefully review all photos, videos, and descriptions before purchasing. Additional media can be provided upon request.  

2. Do you offer free shipping?
- Domestic (U.S.):Yes, we offer free shipping within the United States.  
- International: A small additional fee applies for international orders.  

3. How long does shipping take?  
Orders are processed and shipped within 24–48 hours after payment confirmation. Delivery times vary depending on the shipping destination.  

4. Are your items brand new or pre-owned? 
Most of our items are pre-owned. We encourage buyers to review all product details before purchasing, as pre-owned items may show signs of previous ownership.  

5. Will pre-owned items have a scent?  
Pre-owned items may carry a mild storage scent, which varies by individual perception. Any strong odors will be disclosed in the product description. If you are sensitive to scents, please consider this before purchasing.  

6. Do the product photos accurately reflect the item? 
Yes, all product images are taken in natural lighting and remain unedited to best represent the item. However, colors may appear slightly different due to lighting conditions and screen settings.  

7. Are your items authentic?  
Yes, we 100% guarantee the authenticity of every item we sell. If an item is found to be inauthentic, we offer a full money-back guarantee.

8. Are you affiliated with any brands?  
No, we are not affiliated with any of the brands featured. All trademarks and copyrights belong to their respective owners.  

For any additional questions, feel free to contact us:  

📧 **Email:** luxuria.business@yahoo.com  

📞 **Phone:** +1 (210) 792-1876  

📱 **Facebook: https://www.facebook.com/SAluxuria  

📷 Instagram: [@luxuria.satx](https://www.instagram.com/luxuria.satx)